major problems with o2 recycle

[Anonymous]

Imagine my horror when I sent away a mint condition iPhone 5s to o2 recycle (with the promise of £135) only to be told that the phone I have sent has 'heavy damage' and I would be offered £27!! Knowing this was certainly not the case with the phone i sent, i phone o2 recycle to share my concerns only to be told that a common problem with iPhone is that the battery can swell due to the change in temperature at the warehouse and this has probably happened!! Surely given that this is through no fault of mine I will still be offered my £135!!! No apparently not. I am offered for my (apparently now broken) phone to be returned to me!!! This is an absolute joke. The only conclusion I can come to is that the damage has occurred in the warehouse or my phone has been mixed up with someone else's. I am getting nowhere with o2 recycle staff. Anyone any experience of this or any advice on how to take this further?

[Cleoriff · Accepted solution]

Hi @Anonymous sadly this isn't the first time we have heard of this problem with O2 recycle. We advise people to take photos of every part of the device and include it in with the phone parcel (A copy of pics kept for yourself)

It is a sorry state of affairs but as you have no proof of the state of the phone I cannot see O2 recycle paying out on their offer...

You have to keep pushing to get this phone back. I would also make a complaint http://www.o2.co.uk/how-to-complain

[viridis]

Get it back off the scammers and visit game with a print out of cex price with ID and you'll get 5% more than cex and only half hour wait while they checkmend it (to test it's not nicked) and you're laughing.

[MI5]

Check the IMEI when you get phone back to ensure it's your phone that gets returned too.

[Anonymous]

Thats bonkers. Ive only ever heard of Samsung S4 having bulging batterys & how does a warehouse cause it

[MI5]

It doesn't cause it's a lie !

[Bambino]

I think the problem is going to be that O2 recycle now have to send back a bulging battery damaged phone. If they don't it makes them out to be liars. How then, is the OP going to be able to get any reasonable amount of money from another recycling company, if the phone is damaged?

[MI5]

There's a chance they have a phone meeting that description but I'm not sure it will be the same one the OP sent in.......

[Anonymous]

Either they send a different phone back or tamper with the OP iphone

[Bambino]

Hopefully, as you have suggested, the OP will be able to check the IMEI of the phone that gets returned to see if it's the same phone.