iphone

[Anonymous]

hello, my phone wont charge and im not due an upgrade until march/april is there any way of getting a new phone before that? As im paying a contract i cant use. Thanks

[jonsie]

Is this with a wall charger or USB? Have you tried a different charger?

You won't be able to upgrade your handset without paying off the remainder of your contract.

Your best option would be to make a Genius appointment at your local Apple store to get the phone checked out.

[Anonymous]

Hi,

Check the ports for dust and lint as this can cause issues.

Soft restore the iPhone by pressing the top sleep/wake button and home button until the apple logo appears and then let go.

As Jonsie says make an appointment with your local Apple Genius Bar.

http://www.apple.com/uk/retail/geniusbar/

The iphone comes with a 12 month warranty.

If out of warranty you could take up an out of warranty replacemet at approx £150.

Check any household or bank account insurances T&C to see if your covered.

[adamtemp64 · Accepted solution]

The contract is to provide a service and nothing to do with the handset supplied.

If it is a manufacturing fault (that was present on delivery) you can ask o2 about the sale of goods act (but yuou will have to prove it is a manufacturing fault)

Or apple offer out of warranty replacements for a fee see the apple website. http://support.apple.com/kb/index?page=servicefaq&geo=United_Kingdom&product=iphone

The info on apples warranty is also on the website here http://www.apple.com/uk/legal/statutory-warranty/