iphone died before contract finished

[Anonymous]

Can anyone advise me, i have an iphone 4gs which is under contract until april next year and since my last update to ios 6.1.3 the wifi stopped working, i visited apple and for £150 they could give me a new phone to replace it but would do nothing else. I contacted 02 who tell me its not their problem because they only provide the tarriff. My phone has since stopped making calls or recieving calls. I now have an iphone 4gs, £45 per month contract and have no phone or wifi ability

[Anonymous]

April 2012 the phone was bought from 02, warranty went out in April this year and i started contacting 02 and apple in may to discuss the fault

[Anonymous]

i can get this covered on my household insurance but my issue is that i have a high value phone that stopped working 13 months after the thing was purchased, does anyone know if there is a law regarding being fit for purpose?

[adamtemp64]

The sale of goods act As I said earlier

good guide here http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act/

[Anonymous]

You could start with Citizens Advice.

They can give you more advice and in some cases help you with your fight

[Bambino]

If the phone stopped working 13 months after you purchased it, and Apple only warranty their phones for 12 months, I don't see how you could claim anything.

[adamtemp64]

@Bambino

Apples warranty is in addition to statutory rights as set out in the UK by the sale of goods act

[Anonymous]

I think I read somewhere that Apple are being challenged over the 1year warranty as it should be 2. And Apple have relented in some countries and I think they state it must have been bought from them. (I think )

[Bambino]

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@adamtemp64 wrote:

@Bambino

Apples warranty is in addition to statutory rights as set out in the UK by the sale of goods act

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I take your point, Adam, but your footnote also says 'In most EU member states, consumers may only claim for defects that were present on delivery.' That isn't the case here. The OP said the fault happened in the 13th month. Am I missing something here?

[Anonymous]

http://m.slashdot.org/story/166927


http://stuartduff.com/why-apples-2-year-eu-warranty-ruling-wont-benefit-most-consumers-15042012/

I'm not sure if these apply.

Nit easy reading it on an iPhone.

😞

[adamtemp64]

@bambino

The fault may have only appeared in month 13 but the faulty batch of chips that are failing means it was present at delivery i.e. the fault is not affecting all iphones but a batch indicating a possible manufacturing fault.

But the op would need to get a report from apple saying this is the cause or an independent engineers report