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iphone been blacklisted and 02 no help at all

blacklisted
Level 1: Joiner
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bought iPhone x second in on **Personal info**20 was all working fine with no issue and then just left it in the cupboard now taken it our and i can not use any sim card in there spoke to 02 and there not being helpful and rude over the phone  im thinking of going to an other network 

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madasaf1sh
Level 56: Guvnor
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Registered:

@blacklisted 


o2 wont remove the blacklisting in this case, as the phone more than likely belongs to an Insurance company, as the person who you bought it from will have reported it lost or stolen..  Nor will any other network in the EU unblock the phone.

 

Try and get back in touch with the person you bought it from and try and get your money back. 

 

You can also check on checkmend (this is a chargeable service)…

 

Bare in mind if it is reported lost of stolen you could be committing the crime of handling stolen goods, and the person you bought it from of Insurance Fraud.... 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 73: Relic 
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@blacklisted Where or who did you buy the the phone from and what is it that you expect O2 to do?

I DO NOT WORK FOR O2



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blacklisted
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Bought second hand in January 2020 on Facebook I would like o2 to remove the blacklist 

Message 3 of 5
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madasaf1sh
Level 56: Guvnor
  • 3818 Posts
  • 27 Topics
  • 899 Solutions
Registered:

@blacklisted 


o2 wont remove the blacklisting in this case, as the phone more than likely belongs to an Insurance company, as the person who you bought it from will have reported it lost or stolen..  Nor will any other network in the EU unblock the phone.

 

Try and get back in touch with the person you bought it from and try and get your money back. 

 

You can also check on checkmend (this is a chargeable service)…

 

Bare in mind if it is reported lost of stolen you could be committing the crime of handling stolen goods, and the person you bought it from of Insurance Fraud.... 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 73: Relic 
  • 18411 Posts
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  • 2146 Solutions
Registered:

@blacklisted Unless you know the person on FB you bought it from and can get your money back, you've been conned. O2 cannot and will not help you.

I DO NOT WORK FOR O2



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