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iphone 7 no sound when recording videos/voice notes

jordanm
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anyone ever had bother with their phone not recording sound? i can still make phone calls etc and hear people but i go to take an actual video no sound is picked up on it
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jordanm
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updated snapchat and whatsapp and is working fine now! thanks for you suggestions anyway

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Cleoriff
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Hi @jordanm

This may be a silly question but have you got sound turned up in settings for media?

I ask, as I made the same mistake myself about 2 years ago!

Official help here from Apple

https://support.apple.com/en-us/HT203794

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Girl in a jacket
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Anonymous
Not applicable
Is the microphone turned on? Have you had an option to ask you to allow microphone access
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jordanm
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yes, was working fine previously. just happened in the last day
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jordanm
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yeah. it does pick up sound but it’s very fuzzy and if your to talk you don’t here it on the video
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MI5
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Any fluff in the mic hole?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jordanm
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updated snapchat and whatsapp and is working fine now! thanks for you suggestions anyway
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Cleoriff
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Well that's a strange one @jordanm... though pleased to hear it's working again now wink

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Girl in a jacket
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Anonymous
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Very odd but thanks for the update
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