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Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: iphone 6s plus dispatched?

Hi @Anonymous

 

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Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

Just received this email, does this mean I can get excited yet, or...?

 

"Dear **************,

Re: Order Number *************

This email contains important information about your order.

Your order is being processed and will be despatched shortly.

We'll email or send you an SMS to confirm when your order has been
despatched so that you'll know when to expect your delivery. You will
need to sign for the delivery, but don't worry if you're not in, the
courier will leave you details to rearrange delivery.

If you selected a chargeable delivery option a refund will be applied
automatically to your credit/debit card within the next 10 days.

The easiest way to track your order is by visiting
www.o2.co.uk/trackyourorder

Share and share alike. Refer a friend to O2 and you'll both get a reward
of up to £40 to say thanks. To find out more, just click here:

http://www.o2.co.uk/referafriend/

Thank you for choosing O2.

Regards,

O2

Highlighted
Level 1: Joiner
Posts: 9
Registered: ‎29-07-2013

Re: iphone 6s plus dispatched?

If dispatched shortly means today, then yes, time to get excited...

I really do find it strange that orders not yet dispatched cannot be viewed within My O2...

Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

Mine still isn't being shown as dispatched on My O2, I'm gonna give them a quick call and see if I have an update.
Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

Mine is quite strange, on Order Status is says In progress yet on dispatch date it says 20/09/15.

 

When I go into DPD tracking it says the Parcel is in Leeds but also says "We've received your order details, and we're expecting your parcel shortly"

 

With all the confusion I spoke to Live Chat and they told me to expect delivery tomorrow, we'll see

Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

Mine was like that but it updated this morning at what seems like 11:20 to say, Your estimated delivery date is Friday 25 September 2015.
Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

Same with myself. Status: In Progress, Dispatched: 20/09/15. Got a UKMail tracking number but their site doesn't recognise it. Live Chat also told me I would get email confirmation shortly and to expect delivery tomorrow -- that was a few hours ago.

Posts: 71,659
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: iphone 6s plus dispatched?

I have this horrible feeling that this thread is going to pages long with disappointed customers. Hope not...

Anonymous
Posts: 0

Re: iphone 6s plus dispatched?

As a pessimist I am preemptively disappointed. If it turns up that's excellent, but I'm not expecting anything.

Anonymous
Posts: 0

Re: iphone 6s plus dispatched?


@jonsie wrote:

I have this horrible feeling that this thread is going to pages long with disappointed customers. Hope not...


Think the people who have not / cannot see the delivery details are getting their deliveries by UK Mail. From what I have read once they scan the parcel on to their system it wont appear on their tracking page.

 

On the flip side people who are having deliveries via DPD (like me Smiley Wink)do have this info on the tracking screen.

 

I would say contact CS if your concerened that the tracking details are not showing anything.