on 24-09-2015 13:24
Sorry to hear there's been a delay for you! However, you're being really helpful to others here on the community and I hope you stick around.
I'm Toby, the community manager.
on 24-09-2015 13:48
Just received this email, does this mean I can get excited yet, or...?
Re: Order Number *************
This email contains important information about your order.
Your order is being processed and will be despatched shortly.
We'll email or send you an SMS to confirm when your order has been
despatched so that you'll know when to expect your delivery. You will
need to sign for the delivery, but don't worry if you're not in, the
courier will leave you details to rearrange delivery.
If you selected a chargeable delivery option a refund will be applied
automatically to your credit/debit card within the next 10 days.
The easiest way to track your order is by visiting
Share and share alike. Refer a friend to O2 and you'll both get a reward
of up to £40 to say thanks. To find out more, just click here:
Thank you for choosing O2.
on 24-09-2015 14:00
Mine is quite strange, on Order Status is says In progress yet on dispatch date it says 20/09/15.
When I go into DPD tracking it says the Parcel is in Leeds but also says "We've received your order details, and we're expecting your parcel shortly"
With all the confusion I spoke to Live Chat and they told me to expect delivery tomorrow, we'll see
on 24-09-2015 14:06
Same with myself. Status: In Progress, Dispatched: 20/09/15. Got a UKMail tracking number but their site doesn't recognise it. Live Chat also told me I would get email confirmation shortly and to expect delivery tomorrow -- that was a few hours ago.
on 24-09-2015 14:21
I have this horrible feeling that this thread is going to pages long with disappointed customers. Hope not...
Think the people who have not / cannot see the delivery details are getting their deliveries by UK Mail. From what I have read once they scan the parcel on to their system it wont appear on their tracking page.
On the flip side people who are having deliveries via DPD (like me )do have this info on the tracking screen.
I would say contact CS if your concerened that the tracking details are not showing anything.