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iphone 6s battery issue, nobody dealing with it

starwarsfan
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Getting really annoyed. My iphone battery is cutting out and stalling way before reaching zero. In fact ive never seen it hit zero or 1 or 2 %. I only got it in april. 

 

Took it into the apple store they told me a replacement battery would cost £200 and not covered by warranty. 

 

Took it to the 02 store where I signed the contract and they told me it was a fault with apple and pretty much nothing they could do. 

 

I now have a non mobile mobile-phone. any advice. pretty fed up if i'm honest, 

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MI5
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Time to test this legendary customer service we hear so much about.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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@MI5 wrote:
Time to test this legendary customer service we hear so much about.

Let me have a think just how that will go wink

Message 22 of 38
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Cleoriff
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@jonsie wrote:

@MI5 wrote:
Time to test this legendary customer service we hear so much about.

Let me have a think just how that will go wink


Well it can only go one of two ways...LOL

Veritas Numquam Perit

Girl in a jacket
Message 23 of 38
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jonsie
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@Cleoriff wrote:

@jonsie wrote:

@MI5 wrote:
Time to test this legendary customer service we hear so much about.

Let me have a think just how that will go wink


Well it can only go one of two ways...LOL


So many....Thoughful

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gindygoo
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What happened with Apple @MI5?
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MI5
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Nothing yet.
I figured I'd call when I was at home and had the phone with me.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 26 of 38
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starwarsfan
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my phone battery lasted about 15 minutes of being on a 100% charge, before it cut out. So, I took it back into the local o2 store and showed them. They first told me I was holding the on button too hard. But then made them do it and they admitted that there was 'likely a fault' with the battery but I should go and speak to apple as there was nothing the 02 store could do for me. Despite it being under warranty

 

This is where I gave up. I bought a low brand crappy phone for £30 from carphone warehouse and put my sim card in. I now have a very expensive brick with an apple logo on it. Very stylish, but it does make a lovely paperweight. 

 

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MI5
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Apple acknowledged last week that there was a potential issue on more phones than they first realised.
Apparently they are supposed to be releasing a software update to fix it this week.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 28 of 38
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MI5
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http://www.macworld.com/article/3147884/ios/apple-will-release-an-ios-update-to-help-resolve-the-gro...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 29 of 38
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starwarsfan
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Hmm.. surely not. Apple vehemently detached themselves from this being their issue. I wonder if I'll get an apology?

Message 30 of 38
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