iphone 6s battery issue, nobody dealing with it

[starwarsfan]

Getting really annoyed. My iphone battery is cutting out and stalling way before reaching zero. In fact ive never seen it hit zero or 1 or 2 %. I only got it in april. 

Took it into the apple store they told me a replacement battery would cost £200 and not covered by warranty. 

Took it to the 02 store where I signed the contract and they told me it was a fault with apple and pretty much nothing they could do. 

I now have a non mobile mobile-phone. any advice. pretty fed up if i'm honest, 

[MI5]

Time to test this legendary customer service we hear so much about.

[jonsie]

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@MI5 wrote:
Time to test this legendary customer service we hear so much about.

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Let me have a think just how that will go 

[Cleoriff]

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@jonsie wrote:

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@MI5 wrote:
Time to test this legendary customer service we hear so much about.

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Let me have a think just how that will go 

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Well it can only go one of two ways...

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

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@MI5 wrote:
Time to test this legendary customer service we hear so much about.

---

Let me have a think just how that will go 

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Well it can only go one of two ways...

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So many....

[gindygoo]

What happened with Apple @MI5?

[MI5]

Nothing yet.
I figured I'd call when I was at home and had the phone with me.

[starwarsfan]

my phone battery lasted about 15 minutes of being on a 100% charge, before it cut out. So, I took it back into the local o2 store and showed them. They first told me I was holding the on button too hard. But then made them do it and they admitted that there was 'likely a fault' with the battery but I should go and speak to apple as there was nothing the 02 store could do for me. Despite it being under warranty

This is where I gave up. I bought a low brand crappy phone for £30 from carphone warehouse and put my sim card in. I now have a very expensive brick with an apple logo on it. Very stylish, but it does make a lovely paperweight. 

[MI5]

Apple acknowledged last week that there was a potential issue on more phones than they first realised.
Apparently they are supposed to be releasing a software update to fix it this week.

[MI5]

http://www.macworld.com/article/3147884/ios/apple-will-release-an-ios-update-to-help-resolve-the-gro...

[starwarsfan]

Hmm.. surely not. Apple vehemently detached themselves from this being their issue. I wonder if I'll get an apology?