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iphone 5s upgrade - no service

Anonymous
Not applicable

So I upgraded from my iphone 4 to the 5s which arrived on monday 23rd. Everything was transferred over using itunes and i put the new micro sim in but it's still saying no service on the phone (im guessing the sim hasn't been activated). I checked on my o2 account and the contract details have updated but it says im still using an iphone 4.

Any ideas?

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Accepted Solutions

Anonymous
Not applicable

Have you performed the swapmysim procedure yet ?

 

http://swapmysim.o2.co.uk/

 

or Text SWAP to 20220

 

It can then take from a few hours to 24 hours approx to reset the services.

 

Turning the phone off and back on helps the reset.

 

If you have and are still having issues then ring o2 on 202 from an o2 powered mobile or from a landline 0844 809 0202 5p / min

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Message 3 of 9
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Anonymous
Not applicable

This has happened to me too. Have just received 5s today (upgrade from 4s) and have followed the instructions given by text but its not working!

Message 2 of 9
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Anonymous
Not applicable

Have you performed the swapmysim procedure yet ?

 

http://swapmysim.o2.co.uk/

 

or Text SWAP to 20220

 

It can then take from a few hours to 24 hours approx to reset the services.

 

Turning the phone off and back on helps the reset.

 

If you have and are still having issues then ring o2 on 202 from an o2 powered mobile or from a landline 0844 809 0202 5p / min

Message 3 of 9
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Anonymous
Not applicable

Ahhhh. All is working now, thankyou.

Message 4 of 9
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Anonymous
Not applicable

Haha yes I literally just got off the phone to o2 who told me about texting 'swap'! thanks slight_smile

Message 5 of 9
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Anonymous
Not applicable

Glad your both sorted.

 

 

slight_smile

Message 6 of 9
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Anonymous
Not applicable
Clever swap my sim. We will text you a code. I have no service so can't get the code.
Message 7 of 9
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Anonymous
Not applicable
The code is sent to the old SIM card.
Message 8 of 9
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:
Clever swap my sim. We will text you a code. I have no service so can't get the code.

We would not have advised you go down that route in that case.

You will have to contact CS to activate your new sim http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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