iphone 5

[Anonymous]

top left corner my phone wont stop saying searching?? and cant do anything as no network connection i persume?

[Anonymous]

Check your masts http://status.o2.co.uk

Followed by On the iPhone hold down the Sleep/Wake Button and Home button together until the Apple Logo shows. Then On seeing this Apple Logo release both buttons ,and the iPhone will reset , which has been known to clear most glitches.

Other options are :

Settings -> General -> Reset -> Reset Network Settings.

If the masts are ok.

Remove and clean the SIM card.

[MI5 · Accepted solution]

Help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...
Check network status here http://status.o2.co.uk/
Call CS to check on your account status http://www.o2.co.uk/contactus

If you can try your sim in another phone to see if sim or phone fault.

[Anonymous]

If think the sim may be at fault if it is the same in another phone and the masts are ok then you can have it swapped out.

SwapMySim Procedure.

If a person upgrades to another phone and the new phone takes another sized Sim Card then this procedure moves the Tariff and Mobile number from the original SIM card to the new one. If on PayAsYouGo any credit will move across too. This is the same if a new SIM card is required if a person feels their original one may be at fault.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk Or text SWAP to 20220

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information. And please take some Photo ID for Contract Sim Cards just incase your asked.

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.

Regards, BandOfBrothers (05/11/14)

[Anonymous]

Hi @Anonymous ! Welcome to the O2 community

I'm Marina, one of the community coordinators.

Have you tried any of the recommendations above? Please stay in touch with the Community and let us know how things progress.