iphone 5 3G not working

[Anonymous]

Having problems with my iphone 5's 3G, doesn't seem to be connecting at all, best I can get is E but it's definitely not a problem with my area as it works fine with my iphone4. I've done a system reset but I can't restore the iphone back to ios 6.0.

Any tips or anyone else having the same troubles?

[Anonymous]

I assume you have only just got your iPhone 5?

I had this problem with my iPhone 5 from Phones4U, in the end i took the phone back as it was clearly faulty, they replaced it and the replacement has worked fine. It may be you are unlucky enough to have a faulty handset, my suggestion is to return it for a replacment.

[Anonymous]

No, sadly not. I've had it since October with little problem until few weeks ago after the 6.1 update I think

[Anonymous]

They have released 6.1.2 tonight for a few other fixes so that may help you, if not, try turning 3G on & off again or do a restore via iTunes 

[adamtemp64 · Accepted solution]

If it still fails after 6.1.2

Book an apple genius appointment at nearest apple store and they will either fix on the spot or replace on the spot as in warranty.

Just ensure you do a full backup before you go as they will wipe the handset.

Assuming you have also checked the sim is ok and no local issues.

[Anonymous]

Cheers for the help guys, I got it working by changing the carrier temporraily then changing back to O2.

[Anonymous]

Hey, I'm having similar problems as you too in the past few days. Has the problem came back ever since you fixed it?

[Anonymous]

Sadly, yes. I just do the method I posted to get it working again, but it's bloody frustrating.

[Anonymous]

Great 😞 I hope it's O2's part and not the phone

[Anonymous]

Are you on an iPhone tariff?

What is your APN settings username? Mines was set to "o2web" and that's always been working for me but I've just gone off with online chat with an O2 advisor and they said that was incorrect and it should be "vertigo"? I've changed it now and it seems to be working okay..Just gotta see if this will last..