iphone 4s 3G connection

[Anonymous]

Ive been given an iphone 4s and although the wifi connection is fine I cant connect at all through 3G so am unable to use apps etc when Im out of the house,  I get a low signal message when I try.  I am also unable to text but I can use the phone to make calls.  Any advice appreciated

[Anonymous]

Have you definitely got a data bundle as part of your tariff? If you have used a different handset type previously, I would contact O2 and ask them to change your data bundle to an iPhone variant.

[MI5]

Check your postcode here to see if you should be getting 3G or 4G.
If you only get 2G in your area it will be very slow http://status.o2.co.uk/
There are some other things to check but we can work through those when we know what quality of signal you should be getting.

[jonsie]

If you have done the steps above try texting ACTIVE to 2020, save the settings and reboot the phone.

More help here..

Connecting iPhone to Data Services

[Anonymous · Accepted solution]

Thanks everyone - it was the APN info that was incorrect.  All sorted now

[MI5]

Good news, well done and welcome

[jonsie]

Nice one, good to go then

[Anonymous]

Great news @pollyblue!