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iphone 4 - changing from contract to pay & go - No SIM issues

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Anonymous
Not applicable

on ‎25-01-2016 10:43

on ‎25-01-2016 10:43

I have just upgraded my iphone 4 to iphone 6 and have given my Mum my old phone to use. She is currently on O2 Pay & Go. I have put her sim into the phone but it is currently showing 'No Service' do i need to unlock the phone with O2 or change the settings. 

 

Many Thanks

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MI5
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on ‎25-01-2016 11:07

on ‎25-01-2016 11:07

If it's an O2 phone and an O2 sim there is no need to unlock it.
Just connect it to iTunes and it will install the correct carrier settings for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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‎25-01-2016 11:01 - edited ‎25-01-2016 11:03

‎25-01-2016 11:01 - edited ‎25-01-2016 11:03

The phone will be set to contract APN ...settings are different for PAYG

Have a look here at how to change them

http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref%28User%29:str%28Mob...

And here...

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref%28user%29:str%28Mob...

 

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MI5
Level 94: Supreme
In response to Cleoriff
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on ‎25-01-2016 11:07

on ‎25-01-2016 11:07

If it's an O2 phone and an O2 sim there is no need to unlock it.
Just connect it to iTunes and it will install the correct carrier settings for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Curr946
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on ‎25-01-2016 12:44

on ‎25-01-2016 12:44

No service might mean there is an issue with the sim. If the sim wasn't accepted by the phone it would normally prompt for the unlock code. Did you cut the sim down?
Current Phone: Sony Xperia XZ Premium
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Anonymous
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In response to Curr946

‎25-01-2016 15:05 - edited ‎25-01-2016 15:06

‎25-01-2016 15:05 - edited ‎25-01-2016 15:06

May need an actual payg sim then perform the swap my sim either Instore or online

 

http://swapmysim.o2.co.uk

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