Solved: iPhone unlocking

Anonymous · ‎22-10-2012

I recently got a refurbished iPhone 4 from apple store, which is locked to O2 uk. However I live in rep. of Ireland and so wanted to get it unlocked so I could use my O2 Ireland sim. I filled out the form but I got an e-mail a week later saying

Sorry, We are unable to process your request as the IMEI has not been
used against mobile no given on the form.

What does that mean/what do I have to do to get it unlocked?

MI5 · ‎22-10-2012

The phone has to be used on the UK O2 network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎22-10-2012

The phone has to be used on the UK O2 network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-10-2012

So I have to take it into the uk and call/text from it?

MI5 · ‎22-10-2012

Yes, that is correct...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-10-2012

Ok great thanks!

Anonymous · ‎15-01-2013

When you unlock an o2 Iphone you have to provide the phone number that it was originally provisioned with, that is the reason you got that response in the email. o2 will have a record of the IMEI number and the mobile number that it was first activated on.

Hope this helps 😞

jonsie · ‎15-01-2013

It doesn't need to be the original mobile numBER, just the last number associated with the IMEI on the o2 network. This will only show on o2's system if the number was used in the UK.

This is quite an old post however so I don't think it will now help the OP.

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