Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Level 1: Joiner
Posts: 3
Registered: ‎05-08-2017

iPhone still hasn't come

I was wondering if anyone could help? I ordered a new iPhone 7 online on Friday, I was sent an email the day that I was supposed to receive it (Sat) to say that they couldn't deliver it due to having to give my ID & address. I went in on Monday and a guy from the O2 store phoned Louise from O2 only to be told that I'd be getting it on Tuesday. However, the phone still isn't here, I was given a reference number last night by Charisma on O2 Live Chat and I was also given the mailing website, however the reference number does not exist according to ukmail, does anyone know what is going on?
Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: iPhone still hasn't come

[ Edited ]

only customer services can help you please ring them do not rely on live chat

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 71,666
Topics: 549
Solutions: 3,443
Registered: ‎04-01-2009

Re: iPhone still hasn't come

Yes call them bit I suspect the phone may well be out of stock. 

Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: iPhone still hasn't come

Hello @exquisedouleur,

We are sorry to hear about your issue.  As they said, the O2 community is a group of customers who like to help each other out, not Customer Service I am afraid. 

 

You can find information about how to track your order here. We hope it helps! Please let us know how it goes so we can try to help you further  Wave

 

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Anonymous
Posts: 0

Re: iPhone still hasn't come

If the tracking doesn't exist then I suspect the package hasn't been passed to UKMail

Posts: 74,936
Topics: 693
Registered: ‎14-01-2013

Re: iPhone still hasn't come

Until the phone is dispatched you wont get an email.....so yes it looks as if it is out of stock. You could continue chasing up O2 https://www.o2.co.uk/contactus and tell them you will cancel your contract if they don't give you a firm delivery date...

*The Game Is On*


Level 42: Skillful
Posts: 4,037
Registered: ‎26-03-2014

Re: iPhone still hasn't come

All size and colour iPhone 7s are on back order according to the below website:
http://iphonestockchecker.co.uk/
Would certainly suggest that the order has not been despatched due to no stock...
Now using the LG V30.

Previously: LG G4, Sony Z1, HTC Sensation XE, Samsung Omnia i900
Try the Tech Galaxy Note 4
Try the Tech Lumia 640LTE and Microsoft Band
Posts: 89,177
Topics: 536
Solutions: 11,621
Registered: ‎04-04-2012

Re: iPhone still hasn't come

Still the same old story.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: iPhone still hasn't come

Hello @exquisedouleur,

please let us know if any of their advice helped you at the end Feedback

 

Thanks, @gmarkj@Cleoriff, @Anonymous and @MI5 for your help heart

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Anonymous
Posts: 0

Re: iPhone still hasn't come

If you went in store they more than likely would have stock