on 09-08-2017 11:10
09-08-2017 11:14 - edited 09-08-2017 11:15
only customer services can help you please ring them do not rely on live chat
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
on 09-08-2017 11:16
Yes call them bit I suspect the phone may well be out of stock.
on 09-08-2017 12:00
We are sorry to hear about your issue. As they said, the O2 community is a group of customers who like to help each other out, not Customer Service I am afraid.
You can find information about how to track your order here. We hope it helps! Please let us know how it goes so we can try to help you further
on 09-08-2017 12:43
Until the phone is dispatched you wont get an email.....so yes it looks as if it is out of stock. You could continue chasing up O2 https://www.o2.co.uk/contactus and tell them you will cancel your contract if they don't give you a firm delivery date...
on 09-08-2017 12:49
Would certainly suggest that the order has not been despatched due to no stock...
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 09-08-2017 13:02
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-08-2017 13:56
please let us know if any of their advice helped you at the end