iPhone still hasn't come

[exquisedouleur]

I was wondering if anyone could help? I ordered a new iPhone 7 online on Friday, I was sent an email the day that I was supposed to receive it (Sat) to say that they couldn't deliver it due to having to give my ID & address. I went in on Monday and a guy from the O2 store phoned Louise from O2 only to be told that I'd be getting it on Tuesday. However, the phone still isn't here, I was given a reference number last night by Charisma on O2 Live Chat and I was also given the mailing website, however the reference number does not exist according to ukmail, does anyone know what is going on?

[adamtemp64]

only customer services can help you please ring them do not rely on live chat

[jonsie]

Yes call them bit I suspect the phone may well be out of stock. 

[MercedesS]

Hello @exquisedouleur,

We are sorry to hear about your issue.  As they said, the O2 community is a group of customers who like to help each other out, not Customer Service I am afraid. 

You can find information about how to track your order here. We hope it helps! Please let us know how it goes so we can try to help you further  

[Anonymous]

If the tracking doesn't exist then I suspect the package hasn't been passed to UKMail

[Cleoriff]

Until the phone is dispatched you wont get an email.....so yes it looks as if it is out of stock. You could continue chasing up O2 https://www.o2.co.uk/contactus and tell them you will cancel your contract if they don't give you a firm delivery date...

[gmarkj]

All size and colour iPhone 7s are on back order according to the below website:
http://iphonestockchecker.co.uk/
Would certainly suggest that the order has not been despatched due to no stock...

[MI5]

Still the same old story.....

[MercedesS]

Hello @exquisedouleur,

please let us know if any of their advice helped you at the end 

Thanks, @gmarkj, @Cleoriff, @Anonymous and @MI5 for your help 

[Anonymous]

If you went in store they more than likely would have stock