only customer services can help you please ring them do not rely on live chat
We are sorry to hear about your issue. As they said, the O2 community is a group of customers who like to help each other out, not Customer Service I am afraid.
You can find information about how to track your order here. We hope it helps! Please let us know how it goes so we can try to help you further
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
please let us know if any of their advice helped you at the end
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