iPhone refresh warranty

[Anonymous]

Hi all. Got my iPhone 5 last June on refresh. The screen has started working itself loose in the corner (not damaged from a drop or anything).

O2s website says that for iPhone 5 warranty issues to go to the cpw. Is that right?

Do cpw do a straight swap for an apple refurb or do they send off the phone for repair?

I'm not near an apple store so that route is a hassle if I can do it locally.

Thanks all.

[adamtemp64 · Accepted solution]

no only iphone5 before feb 2013 http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C... you deal with o2 direct or apple

[Anonymous]

Great, thanks for the info

[davethorp]

Apple do offer a mail in service. They will mail a box out to you which you pack your phone into and take to a post office. It normally arrives at Apple the next day and they will ship a replacement out to you which arrives the following day normally. This would leave you without the phone for 2 days if you time your mailings to occur during the week.

Start the process at https://selfsolve.apple.com/agreementWarrantyDynamic.do

[Anonymous]

Cool, I may look into this. Is it likely to be a warranty issue? Screen works but there is play, you can physically push the screen down at the top corners and my wife's iph5 is rock solid all around.

[davethorp]

Sounds like warranty to me. If you do use the mail in service and Apple decide its not covered I think they will either contact you or just return the handset