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iPhone purchase

BoghoggerBert
Level 1: Joiner
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i have bought a apple iphone se in 2017 and apple have locked it and they want proof of purchase , this was a contract phone and i only have my contract and apple are saying its not enough !!!! can any one help

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MI5
Level 94: Supreme
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@BoghoggerBert 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 61: Brainiac
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@BoghoggerBert

You may be able to still see the phone under my orders, if not you will need to speak to Customer Services on 202 or 0344 809 0202
Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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BoghoggerBert
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thank you for your help and advise .

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jonsie
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