iPhone purchase

[BoghoggerBert]

i have bought a apple iphone se in 2017 and apple have locked it and they want proof of purchase , this was a contract phone and i only have my contract and apple are saying its not enough !!!! can any one help

[MI5]

@BoghoggerBert 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[madasaf1sh]

@BoghoggerBert

You may be able to still see the phone under my orders, if not you will need to speak to Customer Services on 202 or 0344 809 0202

[BoghoggerBert]

thank you for your help and advise .

[jonsie]

If you want the phone unlocking then O2 need to do it for you

Guide: Unlocking an O2 phone to use a different SIM card