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Level 1: Joiner
Posts: 7
Registered: ‎21-01-2015
Accepted Solution

iPhone not working, need a replacement

[ Edited ]

Thought I’d ask advice as I’m guessing that a simple give me a new phone won’t work lol. 

Have an iPhone 7plus. It’s totally dead. Storm front said dead, the clever gurus at the Apple shop said dead. I’ve the report from Apple as well. 

 

So in theory, what’s the less stressful way to get a new phone? I’m on a contract. Now ideally it would be nice to go to the o2 shop and say hello can I have a phone please. It’s a 2 year contract, just over the years manafactors guarantee, but I’ve insurance 

Any advice. 

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: iPhone not working, need a replacement

If you have applecare just ask apple to replace it.
O2 will only warrant it for the standard 12 months given by apple.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 1: Joiner
Posts: 7
Registered: ‎21-01-2015

Re: iPhone not working, need a replacement

Edited as I haven’t AppleCare. I bought the phone from o2. So have the insurances you get with the phone.

Posts: 116,686
Topics: 574
Solutions: 16,179
Registered: ‎04-04-2012

Re: iPhone not working, need a replacement

[ Edited ]

In that case you’ll have to pay for any repairs I’m afraid.
It’s a risk you take with Apple’s measly warranty compared to other manufacturers.

Unless you took insurance with O2?

In which case, if you call customer service they will help you process a claim. 

http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 70: Enigma
Posts: 17,148
Registered: ‎31-03-2010

Re: iPhone not working, need a replacement

@Jadeliza99 If you do have O2 insurance, and are able to make a claim, I think the best you can hope for will be a refurbished phone as a replacement, but that's certainly better than what you have now.

I DO NOT WORK FOR O2



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Former Staff
Posts: 7,871
Registered: ‎23-07-2014

Re: iPhone not working, need a replacement

Hi @Jadeliza99, please do let us know how you get on with this? Sorry to hear about your iPhone. Smiley Sad

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