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Level 1: Joiner
Posts: 1
Registered: ‎04-11-2014

iPhone does not turn on properly

[ Edited ]

My brand new iPhone 5s won't turn on keeps showing me apple logo then the screen turns blue??? Help

Posts: 98,507
Topics: 763
Registered: ‎14-01-2013

Re: Live Chat

[ Edited ]

@Lindaleahscott wrote:
My brand new iPhone 5s won't turn on keeps showing me apple logo then the screen turns blue??? Help

You may want to start a new thread about this @Lindaleahscott  This section is primarily to discuss live chat

issues??Smiley Wink

Edited to say I have asked for it to be moved...

*The Game Is On*

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Posts: 115,389
Topics: 571
Solutions: 15,780
Registered: ‎04-04-2012

Re: Live Chat

[ Edited ]

Hold home and power key together for around 10 secs to see if it resets.
If not, try connecting to iTunes.

Edit: If you need help from Apple you can book an appointment here http://concierge.apple.com/reservation/gb/en/techsupport/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 11,575
Registered: ‎13-08-2012

Re: iPhone does not turn on properly

Hi Linda,

Welcome!

So that you get more advice tailored to your issues, I have created a new thread for your post.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Posts: 98,507
Topics: 763
Registered: ‎14-01-2013

Re: iPhone does not turn on properly


@Toby wrote:
Hi Linda,

Welcome!

So that you get more advice tailored to your issues, I have created a new thread for your post.


Thanks @Toby 

*The Game Is On*

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Anonymous
Posts: 0

Re: iPhone does not turn on properly

Anonymous
Posts: 0

Re: iPhone does not turn on properly

[ Edited ]

@Lindaleahscott wrote:

My brand new iPhone 5s won't turn on keeps showing me apple logo then the screen turns blue??? Help


Hi Linda, welcome to the O2 Community forums.

 

By the sounds of it, your iPhone has a fault with it.

 

If you able to at any point to get your iPhone to switch on/load up to its Home Screen, can you go into Settings then Privacy, scroll down to Diagnostic & Usage and touch this, next touch Diagnostic & Usage Data. If you have an entry or entries in there that are called PANIC.PLIST, then your iPhone has a hardware issue and will need to be replaced. There might be other entries in this log, but this is quite normal. It's just any that are called PANIC.PLIST that are of concern.

 

If you have one in your area, I would make an appointment at an Apple Store to have your iPhone looked at. They might just replace your iPhone there and then. If you click on the below link, this will allow you to select your nearest Apple Store and book a Genius Bar appointment. 

 

Genius Bar Appointment