iPhone contract

[Jordan5]

Hi I recently received a email from o2 saying I can get the iPhone 12 for £43 a month however when I go on my app it says I can only get it for £52 a month why is it £10 difference each month with the same network.

[Cleoriff]

Hi @Jordan5 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

[MI5]

@Jordan5 

Check the small print of the email.

That price may have included a trade in of your old phone or a higher upfront cost etc