iPhone and charged abroad

Anonymous
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on 07-10-2014 07:22
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on 07-10-2014 07:22
Hi I'm in this forum as live chat says 7am to 11am but is constantly unavailable at these times so...
I ordered a new iPhone 6 a while ago but have heard nothing back yet to say when it would arrive. I got a text to say my amazon fire phone was on the way and then an apology for the mix up but nothing since.
Also I have been abroad recently. On both occasions the people I was with who are not 02 customers, were given the option to use their normal allowances for a small fee per day I was not and instead have had 2 huge bills from O2. I've been a customer with O2 for years and have always stayed for convenience and the impression that all the networks are pretty much the same. However as you can see by my points above you seem to be offering less than some of your competitors.
I ordered a new iPhone 6 a while ago but have heard nothing back yet to say when it would arrive. I got a text to say my amazon fire phone was on the way and then an apology for the mix up but nothing since.
Also I have been abroad recently. On both occasions the people I was with who are not 02 customers, were given the option to use their normal allowances for a small fee per day I was not and instead have had 2 huge bills from O2. I've been a customer with O2 for years and have always stayed for convenience and the impression that all the networks are pretty much the same. However as you can see by my points above you seem to be offering less than some of your competitors.
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Anonymous
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on 07-10-2014 07:31
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on 07-10-2014 07:31
Hi
Customer services on 202 would be a better route to contact about device info and where you are in the despatch system.
As an O2 contract customer you have several options whilst abroad.
O2 Travel.
https://www.o2.co.uk/shop/international/using-phone-in-europe
Or check http://www.o2.co.uk/international/internationalhub
Or use Tugo over wifi
http://www.o2.co.uk/apps/tu-go
Alternatives are turning off mobile data in the phone and use wifi only. Skype , what's app , viber and Facebook as some examples.
Some unlock their phone to use it on all networks which is free to contract customers or £15 to payg- T&C apply, and plan ahead to use a Local SIM card.
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
Customer services on 202 would be a better route to contact about device info and where you are in the despatch system.
As an O2 contract customer you have several options whilst abroad.
O2 Travel.
https://www.o2.co.uk/shop/international/using-phone-in-europe
Or check http://www.o2.co.uk/international/internationalhub
Or use Tugo over wifi
http://www.o2.co.uk/apps/tu-go
Alternatives are turning off mobile data in the phone and use wifi only. Skype , what's app , viber and Facebook as some examples.
Some unlock their phone to use it on all networks which is free to contract customers or £15 to payg- T&C apply, and plan ahead to use a Local SIM card.
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
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on 07-10-2014 08:08
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on 07-10-2014 08:08
O2 travel is only £1.99 a day whilst in EU countries.
Where were you and have you got the free travel bolt on ?
Where were you and have you got the free travel bolt on ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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