Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎04-07-2019

iPhone XR iOS 13.3.1 no visual voicemail since update

My daughter has an iPhone XR and since the phone updated to iOS 13.3.1 she has lost visual voicemail. She travels to/from uni every week and apparently phone keeps telling her she has voicemail but when she calls it there are no messages?! Last night she had a voicemail from a random chap telling her to stop phoning him or leave a voicemail. (I’m wondering if that’s a phishing one) It’s driving her mad!
I have an iPhone 7 and visual voicemail is still working fine! Yes, we’re both on iOS 13.3.1. Just trying to figure out if anyone has come across this or found a solution please?
Thanks!
Highlighted
Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

@DevonMalteser 

Have a look at help here https://www.o2.co.uk/help/phones-sims-and-devices?page=topic/voicemail/visual-voicemail/device/apple...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎04-07-2019

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Thanks. I’ll get her to go through it. She knows how to use visual voicemail, it got removed with latest iOS update 🤷🏻‍♀️
Highlighted
Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Has she upgraded or changed tariff recently?
The iData bolt on may not be active.
She can also try sending the word "STATE" to 9011
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎04-07-2019

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

No, neither 😔
Since iOS update kicked in.
We tried instructions but no luck Smiley Sad
I’ll text the ‘state’ - not tried that x
Thanks x
Highlighted
Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Check the data apn is still set to "idata.o2.co.uk" and the same for vvm too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎04-07-2019

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Yep, both set to that. Think we’ll be calling O2 tomorrow to troubleshoot x
Highlighted
Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Ask them to check that iData bolt on is still active.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 5
Registered: ‎04-07-2019

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Thank you x
Much appreciate your time and advice Smiley Happy
Highlighted
Posts: 100,371
Topics: 546
Solutions: 12,753
Registered: ‎04-04-2012

Re: iPhone XR iOS 13.3.1 no visual voicemail since update

Good luck and come back to let us know what happens.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)