Solved: Re: iPhone X wifi problem

Anonymous · ‎04-02-2018

My phone locates wi-fi source, and there is a "tick' to indicate it is connected, but is not. I have 2 bars 3G signal. 'VPN connecting' can't be turned off.

I have no email and no wifi functionalityt

adamtemp64 · ‎04-02-2018

https://support.apple.com/en-gb/HT204051 Official Apple Wi-Fi help the reset network settings may cure the VPN issue

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

MI5 · ‎04-02-2018

You shouldn’t be connected via a vpn for WiFi so that is most likely the problem.
There is a separate setting for a VPN connection so make sure it’s off.

settings >General >vpn

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎04-02-2018

thank you. The turn-off button for VPN refuses to turn off...

adamtemp64 · ‎04-02-2018

https://support.apple.com/en-gb/HT204051 Official Apple Wi-Fi help the reset network settings may cure the VPN issue

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎04-02-2018

Thank you. I have just done this and it has fixed the issue. It’s all working !😊👍

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