cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone X unlock

JCooop
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hello, I am currently working in the Middle East and I’ve bought a SIM card out here so I went through the process of trying to unlock my phone with the form and everything however I’ve waited several days now and I’ve heard nothing! I really need this sorting as I would like to contact family back home! Thank you
Message 1 of 4
1,275 Views
1 ACCEPTED SOLUTION

Accepted Solutions

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @JCooop, and welcome to the forum Wave

 

I'm sorry to hear you can't get in touch with your family because of your locked phone - have you tried, once the non-O2 SIM is in the phone, to connect to WiFi, go to Settings > General > About and enter your Apple ID and password? If it still doesn't work then, I'll need a few more details via Private Message to get someone to look into it for you as soon as possible slight_smile

 

Thanks @MI5 for the mention!

 

Update: The phone should now be unlocked, @JCooop - to finalise the process, you simply need to enter a non-O2 SIM and go to Settings > General > About and enter your Apple ID and password! smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

View solution in original post

Message 4 of 4
1,217 Views
3 REPLIES 3

Bambino
Level 84: Resplendent
  • 22945 Posts
  • 1023 Topics
  • 3662 Solutions
Registered:

@JCooop O2 now sell all their phones unlocked. You should not have to fill in any forms. Have you tried the local sim in the phone?

Should you still be having problems, if you have a WiFi connection you can still use Facetime or WhatsApp.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 2 of 4
1,269 Views

MI5
Level 94: Supreme
  • 143457 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
The iPhone X would originally have been locked but we know of delays of up to 12 days currently with unlocking requests.
Our community admin might be able to escalate it for you though @Marjo @EmilieT ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 4
1,251 Views

EmilieT
Former Staff
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @JCooop, and welcome to the forum Wave

 

I'm sorry to hear you can't get in touch with your family because of your locked phone - have you tried, once the non-O2 SIM is in the phone, to connect to WiFi, go to Settings > General > About and enter your Apple ID and password? If it still doesn't work then, I'll need a few more details via Private Message to get someone to look into it for you as soon as possible slight_smile

 

Thanks @MI5 for the mention!

 

Update: The phone should now be unlocked, @JCooop - to finalise the process, you simply need to enter a non-O2 SIM and go to Settings > General > About and enter your Apple ID and password! smiley

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 4 of 4
1,218 Views