iPhone SE 2020 - poorer mobile data signal

Lmcp · ‎04-06-2020

Hi, I recently upgraded from a dropped multiple times iPhone 6 to the new SE 2020. I am admittedly in a relatively poor reception area anyway, but my reception for 3G and 4G is noticeably worse than with my beat up 6, where I was imagining I would get an improvement in reception. I am often left with an E signal! (Why is that still a thing!) at a push 1 or 2 bars for 3G and even then it won’t load anything.

Has anyone else experienced this? Any ideas? Do I just have a dodgy phone?

Thanks for your help

Lmcp · ‎04-06-2020

.

MI5 · ‎04-06-2020

@Lmcp

Phone sounds dodgy.

Get Apple to check it out https://www.apple.com/uk/retail/geniusbar/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

LukasB · ‎05-06-2020

Hey @Lmcp did you manage to speak to apple and find out what the issue was?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

iPhone SE 2020 - poorer mobile data signal

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan