on 23-07-2020 21:13
Solved! Go to Solution.
on 23-07-2020 21:17
Press volume up, then volume down, then hold the power button until the Apple logo appears on screen.
on 23-07-2020 21:17
Press volume up, then volume down, then hold the power button until the Apple logo appears on screen.
on 23-07-2020 21:23
on 23-07-2020 21:28
on 23-07-2020 21:28
Did you hold the power button long enough for the Apple logo to appear?
It's also important that you just briefly press vol up then vol down first.
I've never known that to not reset a device.
If you have done all that, your only option is to contact Apple to get it checked.
https://www.apple.com/uk/retail/geniusbar/
on 23-07-2020 21:34
on 23-07-2020 21:35
on 23-07-2020 21:35
You're welcome @Phillipa