iPhone Network Not Available > Phone not allowed
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-05-2021 11:06
Hello,
I’m a new customer, I got a phone and a SIM card delivered yesterday. I tried to set the phone up last night & inserted the SIM card. I’m not getting any network connection. I put the o2 sim in my old phone and that connects to the o2 network. I put my current (giff gaff) working sim in the new phone and it still fails to get a network connection. I’ve tried removing and reinserting the sim, reseting the network settings, turn on and off multiple times but to no luck. I’m getting the following: Settings > About > Network : Not Available > Phone not allowed
I’m unsure who to contact.
Any help would be greatly appreciated.
Many thanks,
Matt
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-05-2021 11:18
Some phones are sent with a temporary bar on them for security reasons.
You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-05-2021 11:20
- 996 Posts
- 0 Topics
- 32 Solutions
on 13-05-2021 11:35
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 13-05-2021 11:35
Thanks for the tag @O2EmmaLouise
Sorry to hear you're having issues @Mattl95, I'll message you privately and look in to this for you
Any messages sent outside these time will be responded to on my return.
Thanks

- 3 Posts
- 1 Topics
- 0 Solutions
on 24-04-2022 00:45
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2022 00:45
Hey Lisa, I'm having the same issue since upgrading to my iPhone 13 Pro Max. I am not receiving ANY automated texts and am getting the network message 'Phone not allowed'. Please help ASAP
- 24513 Posts
- 1071 Topics
- 3843 Solutions
on 24-04-2022 03:06
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2022 03:06
- 152521 Posts
- 651 Topics
- 29114 Solutions
on 24-04-2022 11:51
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 24-04-2022 11:51
For an upgrade you can use your old sim or do a sim swap to activate the new one Guide: Sim Swap: a mini guide 2017 update
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 996 Posts
- 0 Topics
- 32 Solutions
on 25-04-2022 08:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 25-04-2022 08:14
- 1 Posts
- 0 Topics
- 0 Solutions
on 20-08-2022 21:28
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 20-08-2022 21:28
- 996 Posts
- 0 Topics
- 32 Solutions
on 22-08-2022 08:05
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 22-08-2022 08:05

