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Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016
Accepted Solution

iPhone Data

If I want to change back to an iPhone do I still need to get o2 to change the data package?

 

Probably a silly question but can live chat help with it if so?  There's a long wait time and I'm getting fed up with the distorted music!

Formerly Traceyjs1975!
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: iPhone Data

Only if you want the specific idata functions but customer services are best but live chat may help !

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 117,695
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: iPhone Data

iPhones will work on standard data but specific iPhone functions are limited to iData only.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: iPhone Data

Thanks.  I want to be able to make and receive calls (obviously!), use iMessage or text and use the internet.  Can I do that without changing?  Sorry for being thick!  I'm not sure I can deal with Live Chat...

Formerly Traceyjs1975!
Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: iPhone Data

I not sure I want to speak to customer service now - 15 minutes on hold and they cut me off!

Formerly Traceyjs1975!
Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: iPhone Data

Only visual voice mail will not work on non idata tariffs 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: iPhone Data

Great, thank you.  I can live without that so I'll wait until it's a bit quieter!

Formerly Traceyjs1975!
Level 6: Acolyte
Posts: 170
Registered: ‎06-03-2013

Re: iPhone Data

This was a while back but I seem to remember tethering didn't work on non-idata settings, not sure if that's still the case.
Level 2: Apprentice
Posts: 50
Registered: ‎20-09-2016

Re: iPhone Data

Thanks @Sammy_boy, I've just tried and it looks as though it's still the case.  I'm currently on hold to O2 to get it changed.

 

Great hold music (better than a certain other network's Bieber cover!) but they really need to sort out the volume - I've got the speaker as low as it'll go and it's still distorted!

 

A quick question, how will I know when it's changed over, I'm not sure where to look on the phone?

 

Thanks

Formerly Traceyjs1975!
Posts: 117,695
Topics: 576
Solutions: 16,541
Registered: ‎04-04-2012

Re: iPhone Data

It will update at midnight.
If you get it changed before cs go home it will be tonight, but otherwise midnight on the day they change it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)