iPhone 7 speaker cracking

[Jmaxcreative]

My iphone 7 speaker is making a crackling/popping noise when on Facetime. This only happens when the person on the other end speaks.

Has anyone else had this issue?

The phone is under 2 weeks old, should I just return it?

Many thanks,

John

[Cleoriff]

Hi @Jmaxcreative I did read somewhere that the iPhone 7 had occasional speaker issues. Or the report stated it was 'hissing' If it was mine I would get it swapped. .....

Edited to add one of the articles. There are many if you do a google search. http://www.theverge.com/2016/9/18/12960526/iphone-7-hissing-noises-coil-whine

[Jmaxcreative]

Its not the hissing noise, I've read about that. Its only happening on the odd time facetime calls when the other person speaks.

[MI5 · Accepted solution]

Take it back to apple to be tested - it's the quickest way of sorting it out.

[Cleoriff]

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@Jmaxcreative wrote:

Its not the hissing noise, I've read about that. Its only happening on the odd time facetime calls when the other person speaks.

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It's still faulty though isn't it? The phone is less than 2 weeks old. it shouldn't be happening at all. If I had paid that sort of money I would be looking to swap it out within the 14 day period.

[MI5]

28 days for faulty items but stock levels aren't good with any of the networks, so apple will be the quickest route.

[PiedPiper]

Sorry, misunderstood

[Anonymous]

Unless the person you're speaking to is speaking too loudly or too close to the mic on their phone??