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iPhone 7 pre-order

Anonymous
Not applicable

on ‎09-09-2016 10:22

on ‎09-09-2016 10:22

I attempted to upgrade my phone this morning and I was able to get most of the way through but the website crashed after the payment page. 

 

The money has been taken from my account and I have received lots of emails about the contract but no confirmation of my order. 

 

Do I have a phone or not?

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Anonymous
Not applicable

on ‎09-09-2016 10:33

on ‎09-09-2016 10:33

ditto although i haven't had any emails  the money has been taken both buying out my current contract and putchasing the new phone no live chat available but assume no money would be taken if the order wasn't auccessful. 

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Anonymous
Not applicable
In response to Anonymous

on ‎09-09-2016 10:36

on ‎09-09-2016 10:36

That's what I am hoping, but I don't trust them.  I tried ringing on 202 but it told be to try the website, very helpful!

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adeuk5
Level 3: Thinker
In response to Anonymous
  • 38 Posts
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Registered:

on ‎09-09-2016 10:45

on ‎09-09-2016 10:45

Check you recent orders in MyO2, it should show there, mine does. I also had emails and texts confirming the order details.

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Anonymous
Not applicable
In response to adeuk5

on ‎09-09-2016 11:00

on ‎09-09-2016 11:00

I can't find the My Oders link 

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Anonymous
Not applicable
In response to adeuk5

on ‎09-09-2016 11:00

on ‎09-09-2016 11:00

This has happened to me, spoke to o2 and they said it won't go through. Money will be refunded in 72 hours. 

 

Tried again and same issue. So I would suggest o2 need to sort their website out!

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Anonymous
Not applicable
In response to Anonymous

on ‎09-09-2016 11:05

on ‎09-09-2016 11:05

I have now found My Orders and it does not show my order, so that means that they took the money without ordering the phone.  I am now swearing a lot at my computer 😡

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Anonymous
Not applicable
In response to Anonymous

on ‎09-09-2016 11:06

on ‎09-09-2016 11:06

Thanks, I might get it from Apple instead, I trust their store 

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Anonymous
Not applicable

on ‎09-09-2016 11:08

on ‎09-09-2016 11:08

Ordered mine at 8.50am received loads of emails one of which was my order confirmation and its in my recent orders so looking good for me
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Anonymous
Not applicable
In response to adeuk5

on ‎09-09-2016 11:11

on ‎09-09-2016 11:11

where do i find recent orders?

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