Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0

iPhone 7 dropped calls

Hi,

Got an iPhone 7 and had no problems with it until today, where calls keep getting dropped. It's not a service issue, as the call would fail after getting a message about making calls over wifi.

Any ideas how to fix this?


Thanks,

Matt
Highlighted
Posts: 104,431
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: iPhone 7 dropped calls

Try turning off wifi calling and see if it still fails over the normal gsm network?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: iPhone 7 dropped calls

Tried that. No luck
Highlighted
Anonymous
Posts: 0

Re: iPhone 7 dropped calls

@Anonymous Have you seen if the coverage in your area is working

 

https://status.o2.co.uk

Highlighted
Posts: 104,431
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: iPhone 7 dropped calls

Try a reset.
Hold power and vol down until the Apple logo appears on screen.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Community Manager
Posts: 7,139
Registered: ‎18-02-2016

Re: iPhone 7 dropped calls

Hey @Anonymous did you have any success resolving your call dropping issue? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature