on 17-09-2016 07:35
on 17-09-2016 07:35
Solved! Go to Solution.
on 17-09-2016 12:20
on 17-09-2016 12:20
on 17-09-2016 13:51
on 17-09-2016 13:51
on 17-09-2016 14:22
on 17-09-2016 14:22
Ordered a 7 Plus 128gb in Black at 8:45 on release day. Only had 3 emails all on the day of order and Zero contact from O2 since then. They were kind enough to take the £470 upfront though.
on 17-09-2016 22:21
We are seeing a lot of speculation and second guessing here. We really need O2 to take ownership of the situation and show that they are still in control of their own company.
I have been an O2 customer for over 15 years, that equates to quite a lot of money over that length of time.
Customer Services now need to proactively contact all customers with a definitive statement describing the reason for the lack of units available, what they are doing about it now and what the timescale for final resolution is.
Please do not bury your head in the sand and ignore the hundreds of thousands of customers who have enabled you to survive and indeed, prosper until the present day.
on 18-09-2016 12:07
on 18-09-2016 12:07
ordered Iphone 7 plus 128gb Black on launch day at 8.30am
after many live chats I now have a confirmation order is dispatching today with order coming round tomorrow.
Haven't received an email as it 'hasn't been dispatched from their end yet' so still not hopeful.
on 18-09-2016 12:35
on 18-09-2016 12:35
Hi @Tom1959, welcome back to the community. Have you had an initial email about your order?
We’re working closely with Apple and doing all we can to improve the situation and assure you we’ll be in touch as soon as we’re able to progress your order. For updates, please check our help and support page here > http://www.o2.co.uk/help/pay-monthly/iphone-offers
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on 18-09-2016 14:30
on 18-09-2016 14:30
Hi Toby, I received an e.mail confirming my order and a letter in the post saying that my device plan is now paid off.
on 18-09-2016 17:15
on 18-09-2016 17:15
on 19-09-2016 16:53
on 19-09-2016 23:17
on 19-09-2016 23:17
@Tom1959 wrote:
We are seeing a lot of speculation and second guessing here. We really need O2 to take ownership of the situation and show that they are still in control of their own company.
I have been an O2 customer for over 15 years, that equates to quite a lot of money over that length of time.
Customer Services now need to proactively contact all customers with a definitive statement describing the reason for the lack of units available, what they are doing about it now and what the timescale for final resolution is.
Please do not bury your head in the sand and ignore the hundreds of thousands of customers who have enabled you to survive and indeed, prosper until the present day.
we already know the reason for no stock - Apple didnt deliver - simple, agree there needs to be some ownership - but you cant blame O2 for no stock if apple didnt deliver on the pre-orders...