on 17-09-2016 07:35
on 17-09-2016 07:35
Solved! Go to Solution.
on 23-09-2016 06:55
HERE HERE.
I have been with O2 many years and always upgraded. The lack of communication is the issue. We all understand the release date scenario's we are all grown up, we can read and most of us follow the apple posts otherwise we probably wouldn't be pre-ordering.
It's not about the date for releasing or recieving the phone IT"S ABOUT THE TOTAL LACK OF HONESTY AND COMMUNICATIONS FROM O2. I have received no information, no details about when possibly i might get a delivery.
I can see the Jet back 128GB is available from October at Carphone Warehouse, why can't O2 just stop leaving orders at processing and give some honest dates.
STOP hiding behind Apple and take responsibility, we are ordering from O2 not Apple.
YES WE ALL UNDERSTAND THE SUPPLY CHAIN DELAYS. JUST RESPOND TO YOUR CUSTOMERS AND MAKE THEM FEEL WANTED.
I am sick and tired of the message We are processing your upgrade, what the F does that mean.
Sort it out O2 as we are all going else where if you don't
on 23-09-2016 17:18
on 23-09-2016 17:18
on 23-09-2016 17:26
on 23-09-2016 17:26
on 25-09-2016 14:06
on 05-10-2016 15:49
Decided enough was enough.
I7+ 128gb JB Order confirmation from 9/9 @ 08:13 was the last contact I've had from O2. Not an email, text or phone call at all. not one. Spoken to CS on many occasions but by far the worst person was Peter on the chat today. He literally copied and pasted the update from 27/09. So thats 8 days O2 haven't provided any kind of update to many many loyal customers. When I asked about speeding my order along by swicthing to the matt black, his helpful suggestion was to cancel my order and re-order. That move would have put me to the back of the queue with weeks and weeks more waiting
FYI, The I7+ 128gb on O2 is £909 with unknown delivery date. Currently, and I've just done this, you can order a I7+ 256gb in matt black with delivery for tomorrow for £919 from Carphone Warehouse
I'll be going Sim only and saving myself over £12 a month in tariff charges alone!
O2 customer service is utterly the most appalling thing I have ever come across. utterly utterly useless to the point where I'm wondering if its actual people running the chat or just some generic computer responses