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Cleoriff
Posts: 101,675
Topics: 770
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

on ‎22-09-2015 13:24

And the rest of us 'sane people' despair....Rolleys

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jonsie
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: iPhone 6s+ order status still broken

on ‎22-09-2015 16:33

@Cleoriff wrote:

And the rest of us 'sane people' despair....Rolleys

I have learned to never despair but maybe I'm insane....live chat. ...For everything else there is barclaycard! 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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AndyTheAnimal
Posts: 11
Registered: ‎29-07-2013

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:23

Just spoke to O2 chat as no tracking email yet received. They said that they won't start dispatching until 25th. I did point out that people should be receiving handsets on the 25th (as per their web-site), but he was adamant that dispatches wouldn't start until this data.


Don't beleive it myself and living in hope that it comes on 25th...!

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MI5
Posts: 117,527
Topics: 575
Solutions: 16,490
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:25

Don't believe live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 101,675
Topics: 770
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:28

You may be one of the customers who is getting their phone via UK Mail. If so you wont get tracking info yet @AndyTheAnimal

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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 09:37

Still broken.

 

CS call centre can't help

Online chat can't help

Twitter support can't help

 

Support forum can't help

 

There's nowhere left to ask for help so I'l just have to give up trying.

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MI5
Posts: 117,527
Topics: 575
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Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 09:42

It'll work on Thursday at some point.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 10:01

Calls for a little devine intervention I think....

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 12:27

Still broken for me hopefully should see a tracking number tomorrow at some point.
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