Cookies on O2

We use cookies to help you get the best experience from our site and show you more relevant products. Carry on browsing without changing your settings if you agree to our use of cookies. See our cookie policy and find out how to manage cookies. The cookies we use include analytics and advertising cookies.

Welcome to the O2 Community

 
Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Cleoriff
Posts: 88,082
Topics: 738
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

on ‎22-09-2015 13:24

And the rest of us 'sane people' despair....Rolleys

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Report Content
Message 51 of 59 (2,964 Views)
Reply
0 Kudos
Highlighted
jonsie
Posts: 80,296
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: iPhone 6s+ order status still broken

on ‎22-09-2015 16:33

@Cleoriff wrote:

And the rest of us 'sane people' despair....Rolleys

I have learned to never despair but maybe I'm insane....live chat. ...For everything else there is barclaycard! 

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 52 of 59 (2,921 Views)
Reply
0 Kudos
Highlighted
Level 1: Joiner
AndyTheAnimal
Posts: 9
Registered: ‎29-07-2013

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:23

Just spoke to O2 chat as no tracking email yet received. They said that they won't start dispatching until 25th. I did point out that people should be receiving handsets on the 25th (as per their web-site), but he was adamant that dispatches wouldn't start until this data.


Don't beleive it myself and living in hope that it comes on 25th...!

Report Content
Message 53 of 59 (2,817 Views)
Reply
0 Kudos
Highlighted
MI5
Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:25

Don't believe live chat.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 54 of 59 (2,815 Views)
Reply
0 Kudos
Highlighted
Cleoriff
Posts: 88,082
Topics: 738
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 08:28

You may be one of the customers who is getting their phone via UK Mail. If so you wont get tracking info yet @AndyTheAnimal

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Report Content
Message 55 of 59 (2,814 Views)
Reply
0 Kudos
Highlighted
Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 09:37

Still broken.

 

CS call centre can't help

Online chat can't help

Twitter support can't help

 

Support forum can't help

 

There's nowhere left to ask for help so I'l just have to give up trying.

Report Content
Message 56 of 59 (2,769 Views)
Reply
0 Kudos
Highlighted
MI5
Posts: 102,129
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 09:42

It'll work on Thursday at some point.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Report Content
Message 57 of 59 (2,765 Views)
Reply
0 Kudos
Highlighted
jonsie
Posts: 80,296
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 10:01

Calls for a little devine intervention I think....

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

unnamed
Funniest-Member
protectnhsislandechoanimated-cat-image-0516
Report Content
Message 58 of 59 (2,759 Views)
Reply
0 Kudos
Highlighted
Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎23-09-2015 12:27

Still broken for me hopefully should see a tracking number tomorrow at some point.
Report Content
Message 59 of 59 (2,719 Views)
Reply
0 Kudos