iPhone 6s+ order status still broken

[Anonymous]

Hi all,

I pre-ordered my iPhone 6s+ early on the preorder day. I got confirmation emails to say my order has been received and I am seeing an order number when logged into My O2 on the web. 

However, when I go to check this status I get an error message that this page is currently unavailable. It's always been like this and isn't getting fixed, I'm starting to lose confidence now.

O2 support are telling me that "we don't know why the website says that". They did say that they have my order but I don't seem to have any way of tracking it.

Is there anywhere else or somebody else that can help me find this info?

Thanks,

[Cleoriff]

And the rest of us 'sane people' despair....

[jonsie]

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@Cleoriff wrote:

And the rest of us 'sane people' despair....

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I have learned to never despair but maybe I'm insane....live chat. ...For everything else there is barclaycard! 

[AndyTheAnimal]

Just spoke to O2 chat as no tracking email yet received. They said that they won't start dispatching until 25th. I did point out that people should be receiving handsets on the 25th (as per their web-site), but he was adamant that dispatches wouldn't start until this data.

Don't beleive it myself and living in hope that it comes on 25th...!

[MI5]

Don't believe live chat.

[Cleoriff]

You may be one of the customers who is getting their phone via UK Mail. If so you wont get tracking info yet @AndyTheAnimal

[Anonymous]

Still broken.

CS call centre can't help

Online chat can't help

Twitter support can't help

Support forum can't help

There's nowhere left to ask for help so I'l just have to give up trying.

[MI5]

It'll work on Thursday at some point.

[jonsie]

Calls for a little devine intervention I think....

[Anonymous]

Still broken for me hopefully should see a tracking number tomorrow at some point.