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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken


@jtuk wrote:
Over 10 years of loyalty here...

If the system is broken, it won't make any difference if you have been here 10 years or 10 mins.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,902
Topics: 751
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

Hi @jtuk This is purely because there is no more information to be given as yet. The phones aren't with O2. When they are and the phone is dispatched 24th/25th you will get a tracking number. If this doesn't happen by the 25th then you need to contact CS and ask what is happening with your phone...

*The Game Is On*

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Level 3: Thinker
Posts: 93
Registered: ‎23-09-2013

Re: iPhone 6s+ order status still broken

So "shortly" means nothing?
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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

In this case it means "as soon as we receive stock from Apple, we'll let you know"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 92,902
Topics: 751
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken


@MI5 wrote:
In this case it means "as soon as we receive stock from Apple, we'll let you know"

Which may or not be by the 25th. Luck of the draw really ...as it depends on how many units Apple allocate to O2

*The Game Is On*

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: iPhone 6s+ order status still broken

Hi @Anonymous,

Could you please post the exact link that you're using and having issues with? Cheers

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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

Hi Toby,

 

I would rather not as the URL contains my order number.

 

I log into My O2

Click my phone number to go to that account

Under "Recent orders" I can see my order number with the text "Click to view order details or to track shipments"

If I click the order number it takes me to the error page

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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: iPhone 6s+ order status still broken

Hi @Anonymous, sorry I did not realise.

Please send me a private message with it. You can find a link in my post signature below.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Posts: 108,792
Topics: 561
Solutions: 14,406
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

It won't contain your order number if anyone else clicked it as it would require you to log in first.
Same as this is a link to My O2 but if you click it and log in it takes you to yours https://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

Yes but the link looks like https://mymobile.o2.co.uk/myorders/details?ordernumber=xxxxxxxxxxxx

 

The "x"'s being where I removed my order number