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MI5
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 15:55

Ah, I see.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 3: Thinker
jtuk
Posts: 93
Registered: ‎23-09-2013

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 16:20

But why some appear to have already received tracking info as Toby wrote above?
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Former Staff
Toby
Posts: 11,573
Registered: ‎13-08-2012

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 16:22

Hi @jtuk,

 

I have not provided any tracking updates to members currently, I am currently investigating the link issues reported on this thread. Cheers Smiley Happy

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Level 3: Thinker
jtuk
Posts: 93
Registered: ‎23-09-2013

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 16:33

Whilst we're at it.
1.
Why doesn't track my order show on mobile myo2 at all. When you click the link in the email you are then asked to sign into myo2 as a monthly customer - when you do there is no tracking option showing. It does show if you are using a desktop. One would expect a mobile phone company to set it so people can view this information (non existent as it is now) in their mobiles!
2.
How can it be that o2 allegedly have no idea how many phones they are getting from Apple 3 days before the launch date? Surely they must have received their own dispatch info with details from Apple. This is all very puzzling..
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MI5
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 17:19

It's only puzzling for you because you are new here.
We see it every year, hence setting up the ordering FAQ thread to help answer the most common questions.
No disrespect to you at all mate but this is perfectly normal for o2 and exactly how things operate with them.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 19:25

My order is currently showing as tracking/despatched on 20/9/15 currently in Leeds! That's on DPD. 

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MI5
Posts: 109,146
Topics: 561
Solutions: 14,437
Registered: ‎04-04-2012

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 19:32

It's not unusual for o2 to send out to couriers in advance to beat the rush.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 19:35

I have same message when I try and check orders. I ordered at 9am on the day pre orders started. Hopefully have some tracking details later in the week.
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Cleoriff
Posts: 93,142
Topics: 751
Registered: ‎14-01-2013

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 19:46

@MI5 wrote:
It's not unusual for o2 to send out to couriers in advance to beat the rush.

Particularly if the courier is DPD ....Whistle

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russmck
Posts: 1
Registered: ‎31-08-2013

Re: iPhone 6s+ order status still broken

on ‎21-09-2015 20:55

According to my orders page I got an iPhone 6s Plus this time last year.

 

01.png

 

Also, I see a page telling me the information is not availabile when clocking on the in-progress order. Spoke to someone yesterday who said not to worry about it and everything looks fine their side.

 

Ordered just before 0800am on the 12th so am not too woried (yet).

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