cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 6s+ order status still broken

Anonymous
Not applicable

Hi all,

 

I pre-ordered my iPhone 6s+ early on the preorder day. I got confirmation emails to say my order has been received and I am seeing an order number when logged into My O2 on the web. 

 

However, when I go to check this status I get an error message that this page is currently unavailable. It's always been like this and isn't getting fixed, I'm starting to lose confidence now.

 

O2 support are telling me that "we don't know why the website says that". They did say that they have my order but I don't seem to have any way of tracking it.

 

Is there anywhere else or somebody else that can help me find this info?

 

Thanks,

Message 1 of 59
7,173 Views
58 REPLIES 58

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@jtuk wrote:
Over 10 years of loyalty here...

If the system is broken, it won't make any difference if you have been here 10 years or 10 mins.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 59
2,656 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @jtuk This is purely because there is no more information to be given as yet. The phones aren't with O2. When they are and the phone is dispatched 24th/25th you will get a tracking number. If this doesn't happen by the 25th then you need to contact CS and ask what is happening with your phone...

Veritas Numquam Perit

Girl in a jacket
Message 22 of 59
2,652 Views

jtuk
Level 3: Thinker
  • 93 Posts
  • 15 Topics
  • 1 Solutions
Registered:
So "shortly" means nothing?
Message 23 of 59
2,644 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
In this case it means "as soon as we receive stock from Apple, we'll let you know"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 59
2,632 Views

Cleoriff
Level 94: Supreme
  • 122357 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

@MI5 wrote:
In this case it means "as soon as we receive stock from Apple, we'll let you know"

Which may or not be by the 25th. Luck of the draw really ...as it depends on how many units Apple allocate to O2

Veritas Numquam Perit

Girl in a jacket
Message 25 of 59
2,622 Views

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @Anonymous,

Could you please post the exact link that you're using and having issues with? Cheers

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 26 of 59
2,582 Views

Anonymous
Not applicable

Hi Toby,

 

I would rather not as the URL contains my order number.

 

I log into My O2

Click my phone number to go to that account

Under "Recent orders" I can see my order number with the text "Click to view order details or to track shipments"

If I click the order number it takes me to the error page

Message 27 of 59
2,579 Views

Toby
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

Hi @Anonymous, sorry I did not realise.

Please send me a private message with it. You can find a link in my post signature below.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 28 of 59
2,574 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
It won't contain your order number if anyone else clicked it as it would require you to log in first.
Same as this is a link to My O2 but if you click it and log in it takes you to yours https://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 29 of 59
2,573 Views

Anonymous
Not applicable

Yes but the link looks like https://mymobile.o2.co.uk/myorders/details?ordernumber=xxxxxxxxxxxx

 

The "x"'s being where I removed my order number

Message 30 of 59
2,568 Views