Solved: Re: iPhone 6s no service

CLR · ‎26-11-2015

I was on T-Mobile (EE) and switched to 02 (kept my number). I've had the contract for a month and recently My phone keeps dropping signal, I get 'no service' multiple times throughout the day. In work, at home, but other times can be fine. Any ideas?

MI5 · ‎26-11-2015

It could be a fault that CS aren't aware of so it would be worth you calling to report it.
You can also try a sim swap - just pop into any o2 store and they will change it for you for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎26-11-2015

Check your postcode for any service issues here http://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CLR · ‎26-11-2015

I did and said service in area is fine. So not sure why else I would be getting no service signal?

MI5 · ‎26-11-2015

It could be a fault that CS aren't aware of so it would be worth you calling to report it.
You can also try a sim swap - just pop into any o2 store and they will change it for you for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎26-11-2015

Oh, and you can also download and report issues through the My Network app http://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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