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Anonymous
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iPhone 6plus iOS 9 - No YouTube over 3G/4G

Hi Guys,

 

Has anyone got any advice, experience of this problem with the iPhone 6plus on iOS9?

 

When I use YouTube over Wifi its fine, when I use cellular data it tells me that there no internet connection using the YouTube app.

 

Carrier: O2 21.0

Mobile Data: idata.o2.co.uk

Phone Model: MGAH2B/A

YouTube: v10.35.11705

iOS: v9.0.2 (13A452)

 

I've tried everything; rebooting the phone, resetting the network settings using Settings>General>Reset>Reset Network Settings.

 

Everything else works fine over cellular, the web version of YouTube over Safari and Chrome, Facebook, WhatsApp, Spotify etc.

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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Sounds like a you tube app error seen as how everything else is working ok.
Have you tried deleting the app and reloading it?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Thank you! You've saved me from certain madness. The simplest solution was staring me in the face!

Now where's the coffee...?!
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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Cream and 2 sugars please Smiley Happy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,865
Topics: 745
Registered: ‎14-01-2013

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G


@Anonymous wrote:
Thank you! You've saved me from certain madness. The simplest solution was staring me in the face!

Now where's the coffee...?!

Coffee?? At this time of night...?? Mmmmmmm Happy Dance

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
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Anonymous
Posts: 0

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Glad the members could help @SpaceWizardSmiley Happy

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Anonymous
Posts: 0

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Happy days Smiley Happy
Well done guys!
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Anonymous
Posts: 0

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Thanks Meri and Marina.

The coffee went away I'm afraid Cleoriff and MI5, sorry Smiley Sad

Do you guys have any more advice, this problem is still persisting, even an uninstall/reinstall doesn't solve the problem. I'm thinking of going back to Android again!!!
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Posts: 104,252
Topics: 552
Solutions: 13,489
Registered: ‎04-04-2012

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

I can only assume that you tube haven't updated to app to work on ios9 yet.
Some take a while to catch up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Thanks MI5. It does seem a bit random, I'll monitor further however it's still an issue. The workaround is to use YouTube through a mobile web browser which is what I'm doing now, not a massive inconvenience though. I keep calm and drink tea!