Solved: Re: iPhone 6plus iOS 9 - No YouTube over 3G/4G

Anonymous · ‎05-10-2015

Hi Guys,

Has anyone got any advice, experience of this problem with the iPhone 6plus on iOS9?

When I use YouTube over Wifi its fine, when I use cellular data it tells me that there no internet connection using the YouTube app.

Carrier: O2 21.0

Mobile Data&colon; idata.o2.co.uk

Phone Model: MGAH2B/A

YouTube: v10.35.11705

iOS: v9.0.2 (13A452)

I've tried everything; rebooting the phone, resetting the network settings using Settings>General>Reset>Reset Network Settings.

Everything else works fine over cellular, the web version of YouTube over Safari and Chrome, Facebook, WhatsApp, Spotify etc.

MI5 · ‎05-10-2015

Sounds like a you tube app error seen as how everything else is working ok.
Have you tried deleting the app and reloading it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎05-10-2015

Sounds like a you tube app error seen as how everything else is working ok.
Have you tried deleting the app and reloading it?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎05-10-2015

Thank you! You've saved me from certain madness. The simplest solution was staring me in the face!

Now where's the coffee...?!

MI5 · ‎05-10-2015

Cream and 2 sugars please

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎05-10-2015

@Anonymous wrote:
Thank you! You've saved me from certain madness. The simplest solution was staring me in the face!

Now where's the coffee...?!

Coffee?? At this time of night...?? Mmmmmmm

Veritas Numquam Perit

Anonymous · ‎06-10-2015

Glad the members could help @SpaceWizard!

Anonymous · ‎06-10-2015

Happy days

Well done guys!

Anonymous · ‎07-10-2015

Thanks Meri and Marina.

The coffee went away I'm afraid Cleoriff and MI5, sorry 😞

Do you guys have any more advice, this problem is still persisting, even an uninstall/reinstall doesn't solve the problem. I'm thinking of going back to Android again!!!

MI5 · ‎07-10-2015

I can only assume that you tube haven't updated to app to work on ios9 yet.
Some take a while to catch up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-10-2015

Thanks MI5. It does seem a bit random, I'll monitor further however it's still an issue. The workaround is to use YouTube through a mobile web browser which is what I'm doing now, not a massive inconvenience though. I keep calm and drink tea!

O2

iPhone 6plus iOS 9 - No YouTube over 3G/4G

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