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Anonymous
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iPhone 6S bought sim-free

I purchased a 6s from CPW sim free and put in an o2 sim I had lying around to activate it while I waited for a replacement for my contract sim (on EE). Stupidly didn't realise they locked to the first carrier and now can't get the phone unlocked. Are CS normally as obstructive as I have encountered recently? Put a request in for an unlock, no contact after the 72 hours. Tried live chat, told that I had to go to CPW to unlock, which I know is not correct. Tried live chat again, told that Apple had not "authorised" o2 to unlock 6s. Spoke to Apple, obviously they told me they cannot help. Is there any way I can get this unlocked or should I try and return it to CPW for a replacement?

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Posts: 101,989
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Registered: ‎04-04-2012

Re: iPhone 6S bought sim-free

CPW can reset the phone to an unactivated state to allow you to activate it to your EE account but it will then re-lock to EE.
If you bought the phone at full price from CPW and it's all paid for O2 should unlock it for you though, either with a PAYG sim or by using someones contract sim (for free).
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: iPhone 6S bought sim-free

It will be six months at least before O2 will unlock the iPhone 6S. If you've just bought it from CPW then you need to return it there, but I believe that if you bought the phone in store there is no period of grace for returns.

I DO NOT WORK FOR O2



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Registered: ‎04-04-2012

Re: iPhone 6S bought sim-free

O2 made the ruling last year that they would unlock phones that were fully paid for in advance of the 6 month rule - you may have to keep trying cs though until you get someone to accept this for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: iPhone 6S bought sim-free

Having never bought a sim free phone from CPW, do they not tell people who purchase iPhones that they will be locked to the first sim that's inserted? If not, why not?

I DO NOT WORK FOR O2



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Posts: 101,989
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Registered: ‎04-04-2012

Re: iPhone 6S bought sim-free

They should do and it's now pretty common knowledge. It's certainly on the website.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎14-01-2013

Re: iPhone 6S bought sim-free

I have just checked CPW returns policy. Instore and online and they do offer 14 days for O2 phones

http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view%28%29=c{1ff75c90-bcb9-11de-e56d-00000...

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iPhone 6S bought sim-free

They won't swap it just because you locked it to the wrong network.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iPhone 6S bought sim-free

But they may reset it for you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6S bought sim-free

Cpw will reset the phone for you.. someone made the same mistake that was next to me the other day.. and they did it for them