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Level 1: Joiner
Posts: 1
Registered: ‎12-12-2014

iPhone 6S Plus - Order status still 'In Progress'

Hello everyone,

 

As the title suggests, I'm currently rather lost as to the actual state of my order. 

 

I decided to upgrade early, as my contract wasn't due to end until the end of next year, however despite paying all that needs to be paid, my order has been stuck as 'in progress' for the last 2 days, with no updates via emal.

 

I'm assuming others have had this issue, as I've seen the same said for some previous generation iPhones.

 

Thanks in advance for any information,

Kind Regards,

Posts: 68,834
Topics: 545
Solutions: 3,380
Registered: ‎04-01-2009

Re: iPhone 6S Plus - Order status still 'In Progress'

In progress is another term for out of stock.

You need to call them to chec the status of your order 

http://www.o2.co.uk/contactus

Level 1: Joiner
Posts: 4
Registered: ‎23-09-2015

Re: iPhone 6S Plus - Order status still 'In Progress'

I have the same issue, I did chat with someone on live chat on Thursday who confirmed it was to be dispatched on the Friday but nothing and showing still 'in progress'. An email would be good enough just to say there's delays but nothing at all. Chat is busy also.

Posts: 70,400
Topics: 674
Registered: ‎14-01-2013

Re: iPhone 6S Plus - Order status still 'In Progress'

All of this is so frustrating when you know one of the members on this forum walked in to an O2 store in the Midlands and could take his pick of the large amount of stock available...Smiley Sad

Makes you wonder whether people should check stock locally.. and cancel their contract if the phone they want is instore....

*The Game Is On*


Anonymous
Posts: 0

Re: iPhone 6S Plus - Order status still 'In Progress'

[ Edited ]

I'm in the same situation Smiley Sad 

 

I ordered the iPhone 6s Plus 128gb Rose Gold, I'm feeling very impatient & it's driving me insane. I constantly keep checking my emails & phone for a possible dispatch email/text. It's getting bad. Astounded

Anonymous
Posts: 0

Re: iPhone 6S Plus - Order status still 'In Progress'


@rusky wrote:

I have the same issue, I did chat with someone on live chat on Thursday who confirmed it was to be dispatched on the Friday but nothing and showing still 'in progress'. An email would be good enough just to say there's delays but nothing at all. Chat is busy also.


I also have a similar experience to that:

 

image.jpeg

Posts: 70,400
Topics: 674
Registered: ‎14-01-2013

Re: iPhone 6S Plus - Order status still 'In Progress'

I hope this happens for you @Anonymous. Smiley Sad I am not sure how sure Live Chat can be about stock levels if honest...

*The Game Is On*


Anonymous
Posts: 0

Re: iPhone 6S Plus - Order status still 'In Progress'

[ Edited ]

@Cleoriff wrote:

I hope this happens for you @Anonymous. Smiley Sad I am not sure how sure Live Chat can be about stock levels if honest...

@CleoriffThank you! I hope so too Smiley Sad

 

I'm doubtful considering this was Saturday & if I'm being completely accurate with this "waiting up to 48 hours until I recieve a dispatch email & text", then they have 3 hours left to send me one... Smiley Sad

 

 

Anonymous
Posts: 0

Re: iPhone 6S Plus - Order status still 'In Progress'

I've managed to get through to Live Chat, only had to wait about 5 mins.......and have been given a date that my order will be confirmed and also the date I'll receive my handset.....They were very helpful.  have now got everything crossed that it is going to be that easy.  It should be with me on Saturday......so not too long to wait now....  Worth persevering with Live Chat......

 

Mamfi 

Anonymous
Posts: 0

Re: iPhone 6S Plus - Order status still 'In Progress'

i spoke to CS and i dont think they know anything.. also think most of it is read off a script. i told the lady she doesnt fill me with confidence at all! i was told 3-5 working days for the iphone 6s plus 16gb silver but then was also told that she doesnt actually know!!