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Anonymous
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Accepted Solution

iPhone 6 earpiece speaker

So had my phone for a little over 4 months and the earpiece speaker is terrible like so low can't hear people when on the phone I've tried other mates iPhone 6 and tell the difference and its definitely a lot better then mine been through all settings restarted it reset it done everything no difference what so ever to how loud it is.

So I've contacted apple and it's been booked in for them to look at as it seems I have a years warranty on it so I'm I thinking that it a fault is found it will be fixed free of charge?

My iPhone is is great condition looked after so I can only think that it's a fault beyond my doing.
So my last question also please I'm gonna back up phone before I take it but I've got lots of photos and videos of my kids like in the bath and playing so should I wipe all
This or is there a way to pin protect my photos and videos appreciate I may be being a bit silly but just don't like the idea of someone having free access to me and my family's life for the last 8 years haha
Thanks
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Level 67: Unsung hero
Posts: 15,354
Registered: ‎31-03-2010

Re: iPhone 6 earpiece speaker

If everything is backed up properly you don't need the photos on your phone. Once they're backed up you can selectively put the ones you like back on your phone once it is returned from repair. Probably not a good idea to have photos of children in the bath in the hands of someone you don't know.

I DO NOT WORK FOR O2



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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: iPhone 6 earpiece speaker

Definitely remove them before the phone is repaired. I would hate to think they could end up on some dodgy website. As said you can replace them anytime from a backup.

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Posts: 101,989
Topics: 550
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Registered: ‎04-04-2012

Re: iPhone 6 earpiece speaker

Once you have backed up to your iTunes just completely reset the phone which will wipe all your photos and account log ins etc.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6 earpiece speaker

Ok I'll do that 👍
Just one thing I've got apps that aren't available on the App Store no more so will
They go back on as I do still use them thanks for all the advice as always
Happy new year to all 😬
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iPhone 6 earpiece speaker

As long as you choose to back up all apps when making your back up.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
Posts: 0

Re: iPhone 6 earpiece speaker

So went to back up iPhone today but my laptop is full it's pretty old tried freeing up space but iPhone is 64gb laptop isn't much to be honest so it can't back up I do have a new laptop with loads of free memory would I be able to I talk iTunes on that and just back it up there?
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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: iPhone 6 earpiece speaker

Yes, just download it onto any PC or laptop
http://www.apple.com/uk/itunes/download/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: iPhone 6 earpiece speaker

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Anonymous
Posts: 0

Re: iPhone 6 earpiece speaker

I would also recommend when backing up your iPhone to use iTunes. This backs up more than using iCloud.

 

Also, with iTunes, tick the Encrypt iPhone backup. You will need to choose a password for the backup, but the advantage is the Encrypt backup will backup all your account passwords, Health and Homekit data and also other numerous things that a standard backup will not. If nothing else it saves you having to enter passwords for various things on you iPhone, once you have restored it from the backup.

 

See the below screenshot.

 

Screen Shot 2016-01-05 at 11.27.05 pm.png