iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Cleoriff]

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@viridis wrote:
Or EE, one of their staff told a prospective customer, that the sim card "had a newer processor and ram"

The sim card.

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Even I find that amusing @viridis  PS...I like your signature...it makes me feel clever whan I post after you..

[viridis]

Unless your on a mobile and then it says the person below me is not.

[viridis]

It Don't really.

[Anonymous]

just called apple 

they offer every contract and tarrif o2 do, inc refresh

you can also pay upgrade fee for refresh to apple its 'just as you would walk into a o2 store'

on hold waiting to cancel my upgrade with o2 to get my money back! and off to the apple store i go 

[MI5]

Unfortunately I don't think you can get speed to refresh fees refunded 😞

[Anonymous]

@Anonymous what do you mean? I'm willing to wait however long for a refund, i just want it all refunded, according to LC i will get every penny i paid back

[Anonymous]

I could live with the delay if I hadn't been given incorrect information on a couple of occasions now.

First off, when I pre-ordered, the wait time was indicated as 2-3 weeks. No worries, I was prepared for that.

3 weeks passed, and I contacted a customer service representative via the Live Chat feature just to see what was going on. They told me that a new delivery was coming the following day, and as I was at the top of their list, I could expect delivery in 1-2 days. Excellent!

Except it didn't happen. A week on, and I've heard nothing.

I genuinely don't mind the wait, but broken promises and incorrect information are inexcusable. I get that the Customer Service guys are probably inundated with queries like mine, and are probably just appeasing people to reduce wait times and meet the Service Level metrics required in the call / contact centre. But giving incorrect information isn't just kicking the can down the street, it's making it twice as bad when the customer eventually calls back, and will take longer (and cost more) to resolve the issue.

[MI5]

The T&C's say that speed to refresh fees are not refundable....?
I don't know how it works myself though....
"Understand and agree that if you change your mind you won't be able to go back to your previous airtime tariff or get a refund on your Speed to Refresh Fee."
From here: http://www.o2.co.uk/termsandconditions/rewards/speed-to-refresh

[jonsie]

If you've paid an early upgrade fee you need to stick it out with O2 or that fee is non-refundable.

[Anonymous]

I'm just about to call o2 CS now and ask them about this, the agent on LC reassured me that i will get full refund of that fee also, the cancelations already been put through so if they say something else they better get ready for my screaming down the phone.