iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

24th september???? space grey?

i ordered a space grey 64GB on the 19th September.

I always knew there was something fishy about their distribution. there is no reason to not give out how close to order you are unless they have no order.

[Anonymous]

See this is the thing that really annoys me.  Spoke to CS today and was told people who ordered on 22nd Sept were being told 6-7 weeks delivery for SG 64GB 6+, people who ordered on the 23rd told up to 14 days and then people who ordered on the 24th 4-6 weeks.  So if it is on a first come first basis then how on earth are people who ordered later getting their phones before pre-order people??? I ordered on the 23rd

It just seems to be chaos theory at the moment.  They did get a shipment in yesterday that they are probably working through now but information for customers is sadly lacking!! 

7 days since my last text saying that my order is delayed and they will text me back in 7 days if I still dont have my order......nothing yet.

Wrote to the complaints team 5 days ago, with a turnaround of 5 working days....nothing yet.

Hope you enjoy the phone....my wait seems to be going on for longer!!

[Chrissy7]

You ordered 2 days after me as i ordered the same iphone on the 22nd of September! Maybe its depending on your location???

[Anonymous]

I ordered a 64GB SG on the 19th and am based in London.

[Chrissy7]

See I'm in Northern Ireland and I know a few people who recently got theirs, O2 shouldve just worked with CPW like they did in the iphone 5 launch and there wouldnt be as many problems getting stock!

[Anonymous]

whats your location MM123?

[Anonymous]

I am up in Scotland, but I did have a conversation probably a week ago with CS and one of the reasons (excuses) they came up with was it depended on where you live and where the stock comes into!!  Its just a farce from start to finish.....

[Anonymous]

I live in Lancaster.

[Anonymous]

Hi All,

First post here and a new O2 customer, but have been watching this thread with interest!

OK, I ordered on the 25th Sept and have just had my text and tracking number (phone is on its way according to UK Mail).

I ordered a 64+ Space Grey.

A couple of observations:

1. I too was told by LC that "your order has been prioritised" and received the dreaded "Your order is being processed email" again. However, the good news is that it seems that it doesn't send you to the back of the queue (in my case it may have indeed bumped me up the queue).

2. I have just sent back a SG 64+ to Vodafone. I ordered that one on the 13th (day after launch) and received it on the 24th. I've moved to O2 as I get more data (5x for the same price) and the Refresh plan.

3. Vodafone and the three forum have similar threads going on to this one, so it seems to be an industry wide issue with big launches like this!

I seem to have been one of the fortunate ones (twice). I should emphasise that I am a NEW O2 customer, so perhaps they are prioritising new clients over upgraders? Not good, but I can see a sort of (twisted?) logic!

Anyway, hopefully this means that stock levels are improving and everyone here will get their 6's soon.

By the way, the 6 Plus is great! I had mine for almost three weeks and was sad to send it back to Vodafone today and revert to my 4S (which has done me proud). You can imagine my joy to get a shipping email and text from O2 today!

[Anonymous]

First post, here is my summary;

Order Date: 20/09/2014

Model: iPhone 6 SG 64gb

Order Type: Through O2 store 

Original Estimate: 07/10/2014

My order is now 7 days delayed from orginal delivery estimate and I have not heard anything from O2 except the text we recieved 7 days ago saying they are expecting stock 'soon'.

I have made an official complaint and spoke with LC but they seem to know less then I do. I also spoke with the store from which I ordered who explained they had some handsets available in the other colours but they have none of the SG and still do not know when they will be recieving more stock. They said they have been recieving stock of the other colours so they think the SG will come 'soon'. 

The 64gb SG models seem to be rarer than an honest O2 order update...