iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

I went down to CPW today and they had the 64GB in silver in stock, so I rang o2 to cancel my upgrade order. I have now got a new contract with CPW and have been told by O2 CS to call them tommorow to transfer my number over to my new sim/contract. 

Having already paid a small amount to upgrade to a refresh tariff one month earlier than my free upgrade, I asked if I would have to pay the one month line rental I owe in full - the CS guy said no. So, I'm told when I transfer my number over tommorow, that my old contract will 'cease'. I was told not to use the word 'terminate' otherwise they would just cancel my old contract and I would lose my number.

I did ask how long it would take for my refund for the phone I ordered from o2, but they couldn't tell me.

For anyone in a similar situation who is thinking of going down the CPW route, I will update in a few days with what happens.

For what its worth, the iphone 6 feels and looks amazing.

[Anonymous]

Have also cancelled my order SG 64gb 19/09. Went to local O2 shop - they didn't have the model I want but they had silver instead. Offered to hold the phone for me until tomorrow when my cancellation goes through.

[Anonymous]

The stores have major problems and have no idea when they are getting stock in (or at least Denton, Manchester anyway).

I ordered my 64gb SG on the 24/9 and was due on the 7/10. Guess what? Not got it and no idea when its coming!

[Anonymous]

Went to local store and got new contract for 6 128gb Sg so have the Fone just need to keep my old number now and get money back from 02 but at least I have a Fone cost me £50 more for 128gb instead of 64gb but this should have not been the case I ordered the 6 64gb sg on the 16th sept so have two mobile numbers and two contracts can anybody beleave this what a ffff mess

[jonsie]

So you haven't upgraded, you have taken out a new contract. You need to contact O2 customer service to sort this out on 202, don't use webchat.

[Anonymous]

I'm on a business tariff and even the business retentions team are not responding to me!

very poor CS

[Anonymous]

Did ring just back up new Fone now and trying to get old number to get playing with lol

[jonsie]

Hope all goes smoothly

[Anonymous]

I was told I need to wait 24 hrs before I can swap my original number to my new contract.

[Anonymous]

So do I and I hope everybody else does not have sme prob am sitting here with ip 5 and 6 and iPad and laptop all at one time lol