iPhone 6- PreOrder

[Anonymous]

Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?

[Anonymous]

@Bobphatboyphat I ordered the same phone on the 21st with promised delivery with in 14 days of 19th (3 days late now) called CS to ask if I could pay the extra and get the 128Gb as it was in stock and was told no?????

[Anonymous]

I've been baffled with how O2 have handled this. Became a customer (long time Orange customer) back when the iPhone was a network exclusive, once it opened up I cancelled my contract and switched to a 30 day simplicity tariff and bought handsets direct from local Apple Store. This time funds were a little tighter and Apples 2 year finance was basically the same as O2 so called interest free (their interest free refresh price is indentical to Apple finance price with interest added) so thought I'd take a new phone and a new 24 month contract. Apart from an initial email on the 21st (promised delivery with 14 days) when I ordered I haven't heard a thing from them apart from calling them on the 2nd to ask if they were going to make promised shipping date when I was told "it's due for dispatch but we have zero stock"???????

Would have thought when entering into a deal paying up near £700 a year I would at least have received a letter welcoming me, and some idea what on earth is going on with my order.

Pretty peeved with lack of updates and what I see is a lack of any profession courtesy

[Anonymous]

I place my order on the 16th sep I have had nothing only iPhone case and car charger I am phone 02 in morn and if I don't get answers I am close my account with them am with 02 years this is just a big joke take all the money of you and give you a Fone 8 weeks later f joke

[Anonymous]

6 64g space g what's going on get them in stock Stock stock ??????????

[Bobphatboyphat]

I just contacted 02 via Live Chat and asked to cancel my order on Saturday evening, was told i would need to wait 24 hours before placing a new order. However within a few hours i was able to place a new order for the 128GB and got the dispatched conformation early on Sunday. 

Only downside is that I've not had any email conformation that my first order has been cancelled, it does says cancelled on my02, but still need to get back my up front fee that i pay for the 64gb. Have a feeling this will take a weeks to get back.

[Anonymous]

Still absolutely nothing regarding my 64gb Space Grey, ordered on the 19th.

Surely they must have SOME idea when stock will be arriving? I can't imagine they're just sitting around hoping that thousands of pounds worth of stock will show up, some time in the future... Is O2 high?

[Anonymous]

Finally got somewhere with live chat if anybody else in interested regarding shop pre-orders.

The response on the live chat was:

"I've checked the details thoroughly and see that it will be in stock by tomorrow"

Finger crossed!!

Forgot to add that i am awating the 128GB SG 6+

[Anonymous]

iPhone this morn and no stock waiting now from16th seep for 6 64g sg they don't no nothing about when stock in this is bad took money of me when I placed order if I told O2 I was paying my bill a Mointh later would they be happy don't think so no stock no stock why??????????? No money no money

[Anonymous]

@Bobphatboyphat Ah right I follow now, I had assumed they let you just swap up to the higher model.

With mine being a new connection with new My O2 acc nothing at all shows up on mine which Im told is normal. I don't want to go through cancelling and reordering as Im in there middle of a mortgage application and don't want a second credit search carried out.

Enjoy your phone(s) ha ha

[Anonymous]

Sounds promising (as promising as promising can sound in this situation) about the stock update from live chat. But then again it could be a fob off or a load of bull. Will find out as I'm awaiting the SG 128GB 6 plus also.

Would like to think it's going to be sent today as I want to sell on my iPhone 5.