on 24-07-2014 13:52
on 24-07-2014 13:52
Just a quick question regarding the iPhone 6. Will customers due an upgrade for their phone be given priority over pre-orders of the iphone 6?
Solved! Go to Solution.
on 19-09-2014 17:53
on 19-09-2014 17:53
I think it is the lack of communication that I dont like.
Ordered a 64g gold plus at 9.30 on 12th on business lease and heard nothing since. The business site does not let you track orders. CS tell me they have my order but that is all I know.
Just would like to have some idea of when to expect it.
on 19-09-2014 17:59
on 19-09-2014 17:59
on 19-09-2014 18:00
on 19-09-2014 18:00
@Anonymous
I think that's the main issue here now. It's not so much that people didn't receive their phones today, it' s the lack of communication from O2 on the status of those orders. People are far happier to wait if they at least know how long that wait is. The messages people are getting from CS and Live Chat are so inconsistent they can't be relied on.
I was told today that those people that ordered their phones months ago received them first!!!! When I challenged her statement I've never heard so much backtracking BS in all my life - she was clearly just saying the first thing that came into her head. Shockingly inept.
on 19-09-2014 18:01
I got the same email for the + 128 days ago. Not dispatched as of yet. Assume they are well out of stock and that was some kind of automatic email
19-09-2014 18:01 - edited 19-09-2014 18:03
19-09-2014 18:01 - edited 19-09-2014 18:03
on 19-09-2014 18:03
19-09-2014 18:07 - edited 19-09-2014 18:11
:smileytongue:Just got a text from O2 and got all excited. Anyway, it was a text about the Fire!!! I haven't ordered a Fire! It said
O2: We're so excited about getting Amazon Fire phone into your hands, we gave you the wrong Click and Collect date. Launch day is 30 September, so you can't get it before then. We'll send you a text when your Fire phone is ready to be picked up at your selected store.
Anyone else got this in error! I want my iPhone 6.!!
on 19-09-2014 18:11
on 19-09-2014 18:11
on 19-09-2014 18:12
on 19-09-2014 18:12
on 19-09-2014 18:12
@Anonymous I would do the same but other neywork coverage is not good where I am